General terms and conditions of business

1 Scope

These general terms and conditions apply to all orders that consumers and entrepreneurs place via our online shop. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Javier Alonso Manrique Aquize.

The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. You can first place our products in your shopping cart without obligation and correct your entries before sending your binding order by using the information provided and explained in the ordering process Use correction aids. By clicking the order button, you are making a binding offer for the goods contained in your shopping cart. We will confirm receipt of your order by email immediately after you submit the order.

We will accept your offer within two days by:

• Sending a separate declaration of acceptance by email, or
• If necessary, carrying out the payment transaction via our service provider or the selected payment service provider. The timing of the payment process depends on the payment method selected (see “Payment”).

The alternative that is relevant to you depends on which of the listed events occurs first.

3. Contract language, storage of the contract text

The language(s) available for concluding the contract is/are: German, English

We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery conditions

In addition to the stated product prices, shipping costs may apply. Further information on any shipping costs that may apply can be found in the offers.

We only deliver via freight forwarding. It is not possible to collect the goods yourself.

5. Payment

The following payment methods are generally available to you in our shop:

• Credit card: When ordering, provide your credit card details. Your card will be debited immediately after you place your order.
• SEPA direct debit: When you order, you give us a SEPA direct debit mandate. We will inform you in advance about the time of the debit (pre-notification). A banking day is any day of the week excluding Saturdays, public holidays and December 24th and 31st of each year. The debit takes place before the goods are dispatched.
• PayPal, PayPal Express: To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal and log in with your Authenticate credentials and confirm payment instructions. The payment transaction through PayPal is carried out immediately after the order is placed. You will receive further information during the ordering process. PayPal can offer registered PayPal customers additional payment methods based on its own criteria. However, we have no influence on the availability of these methods; Any payment methods offered individually affect your legal relationship with PayPal.

6. Right of withdrawal

Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs do not have a voluntary right of withdrawal.

7. Retention of title

The goods remain our property until full payment.

8. Transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the delivery person as quickly as possible and contact us immediately. Failure to make a complaint or contact us has no effect whatsoever on your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

9. Warranty and Guarantees

9.1 Statutory warranty rights: Statutory warranty rights apply.

9.2 Guarantees and customer service: Information about any additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

We always have unlimited liability for claims arising from damage caused by us, our legal representatives or vicarious agents:

• in the event of loss of life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• for guaranteed properties, if agreed, or
• as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations), which is based on slight negligence on our part, our legal representatives or vicarious agents are liable for the damage foreseeable at the time the contract was concluded limited, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.